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FREQUENTLY ASKED QUESTIONS:
Click on the questions below to reveal the answer. We have attempted to answer the most common questions about true waterproofing solutions for wet basements and crawlspaces. Perhaps you have others that deserve an answer. Please feel free to communicate with us by using the CONTACT US button on this site, or if you prefer, just give us a call in NE Ohio at 330.828.6255. We would be delighted to intelligently answer any and all of your questions without any obligation on your part.
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Is the Keep Your Home Dry waterproofing system expensive?
Our exclusive Barrier Dual Drainage Waterproofing System™ often costs about the same as interior systems. In many instances, our system is found to be even less.
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Why can’t I just install larger downspouts and make the problem go away?
We understand your thinking but the answer is that downspouts are not always the only problem. Larger gutters and downspouts, re-grading, burying downspouts, French drains, and even concrete have all been tried and have failed. Unfortunately the problem is not on the surface, but under the ground.
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Your System seems complex, how long does it take to do a job?
While the system seems complex, our knowledge and expertise make it simple, even though the technology and chemistry behind our products is complex. That said, our experienced professionals can install the average system in about 2 to 4 days.
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I have an interior system and it always fails during larger storms, why?
Because your system is overrun and simply cannot handle everything that Mother Nature throws at it.
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What about your system, will it get “overrun” also?
Since interior systems simply manage the water once it's entered your home, they can easily over run. Our exterior system acts a waterproof barrier preventing water from ever entering your home, so no matter how much water is outside, there will never be water inside.
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Really, what makes your system so good?
The exclusive waterproofing products we use really work…period! Just read our Guarantee published on this site and then read any of our competitors’. Make sure to read all their fine print as well.
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I’ve talked to another waterproofing company and the salesman said his system would end my problems “forever,” is that possible?
Talk is cheap. Just be sure you get an exact copy of their guarantee and please read every word before signing a contract.
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The same salesman told me that my walls would still be wet, but I would never have to mop up the water again. Isn’t this what I want…no more cleaning up the mess after a long hard day?
Not exactly. Interior systems merely redirect the water after it penetrates the foundation walls. The water comes in and is captured and redirected leaving the walls wet. Soaked walls and foundations still cause major structural decay, lower your home's value, and puts your family at a real health risk from mold and mildew.
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Why should I be concerned with wet or discolored walls?
If the walls are wet or “discolored” due to moisture you should be extremely concerned. A foundation wall is like a sponge and it will hold moisture. As great as water is for your garden, it's a devastating force for your home. Wet walls and foundations can trigger an immediate structural decay process, lower your home's resale value, and grow mold within your walls and basement.
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What do you mean by “Bigger Problems”?
STRUCTURAL DECAY, HEALTH RISKS, AND POOR RESALE VALUE. Building materials and water don’t mix and MOLD begins growing within 24 to 36 hours of a water leak.
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MOLD is known to grow on cheese, just cut it off and eat the cheese. Why should I be concerned with MOLD?
There are many different types of mold and some are extremely TOXIC. Again, we don’t ask that you take our word for anything. Simply pick up the phone and call your physician and ask about the dangers associated with “TOXIC” or “BLACK MOLD”.
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Will my homeowners insurance policy pay for these repairs?
Sorry but the answer is NO. Your policy won’t pay for any repair, no matter what type. But please don’t take our word for it. Get your policy out and read what it says for yourself.
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I’m selling my house and the foundation leaks every time it rains and I’m looking for the cheapest “fix” I can get. What’s wrong with my taking the “low bid” and selling the house?
We don’t profess to be legal advisors but suggest that you consult with a Real Estate Attorney and propose the same question. We think you’ll be shocked at your potential liability if the leak persists.
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OK then, I’ll just sell the house “as is”. That should take care of the liability issue, right?
Only if you disclose to the buyer that the foundation leaks. Many folks think that “as is” means not disclosing existing problems…they’re wrong! If you are selling “as is” you must disclose any and all existing problems or you could be held liable for failure to disclose. Just ask your attorney to verify what we are saying.
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Will this be a “messy” process?
Any construction process can be messy, but our professional team will make it as easy and painless for you and your family a possible. The big difference is that our “mess” is confined to the outside of your home. We assure you there will be no workers or mess inside your home and nobody will be knocking on your door asking to use your bathroom or looking for a glass of water. No foul language, no loud and annoying music, and absolutely no trash left behind…period! We are professionals every step of the way. Our promise is to treat your home as we would our own.
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This all sounds good. Can you give me a price over the phone?
Every house is different, and every leak is different. The only way to provide a quote is to have one of our waterproofing professional inspect your home and your leak. In some cases leaks can be caused by an internal issue such as a leaking pipe, or drain, and could be much easier to fix. We will need to take measurements and inspect your basement to provide an accurate price.
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I guess that makes sense. But will you “hound” me after I call and subsequently meet with you?
We aren’t “professional salespeople” and we don’t play those games. We are simply professional hard working waterproofing contractors and will inspect your problem, show you what we do, and render our opinion. After all it’s your home and your decision, not ours.
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How soon can you install your system if I agree to go forward?
That all depends on our workload at that time. We make it a policy to never “bump” anyone in favor of another.
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